Has anyone encountered these errors after installing a package? System configuration: OTRS 2.4.2 - running mod-perl 2, .set permissions run , all modules accounted after running ./otrs.CheckModules Cent OS 5.2 Apache 2 SQL Server 2005 - (Network packets set to 20 megs) This is what is displayed on the webpage when I click on support assessment or package manager now after I installed package file manager not properly closed tag 'File' this is what I get when I try to install another package via the command line tool opm.pl opm.pl -a install -p /opt/packages/Survey-1.1.7.opm ERROR: OTRS-opm-10 Perl: 5.8.8 OS: linux Time: Wed Jul 29 15:23:36 2009 Message: C-Parser: no element found at line 42, column 1713, byte 4096 at /usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/XML/Parser.pm line 187 ! Traceback (12295): Module: Kernel::System::XML::XMLParse (v1.83) Line: 1295 Module: Kernel::System::Package::PackageParse (v1.103) Line: 1549 Module: Kernel::System::Package::RepositoryList (v1.103) Line: 170 Module: Kernel::System::Package::_PackageFileCheck (v1.103) Line: 2075 Module: Kernel::System::Package::PackageInstall (v1.103) Line: 398 Module: ./opm.pl (v1.32) Line: 343 ERROR: OTRS-opm-10 Perl: 5.8.8 OS: linux Time: Wed Jul 29 15:23:36 2009 Message: XML::Parser produced errors. I use XML::Parser::Lite as fallback! Traceback (12295): Module: Kernel::System::XML::XMLParse (v1.83) Line: 1296 Module: Kernel::System::Package::PackageParse (v1.103) Line: 1549 Module: Kernel::System::Package::RepositoryList (v1.103) Line: 170 Module: Kernel::System::Package::_PackageFileCheck (v1.103) Line: 2075 Module: Kernel::System::Package::PackageInstall (v1.103) Line: 398 Module: ./opm.pl (v1.32) Line: 343 Anyone have any ideas? Robby Garon Systems Analyst Shift Networks