Hi Mobeen, now i see that i just copied the Tag, what i meant was OTRS_CUSTOMER_EMAIL[100] but i see you understood anyway ;-)) afaik there is no possibiliti to define standard-aattachments to an auto-answer. But its open-source, go ahead..... Li otrs-bounces@otrs.org schrieb am 10.03.2006 09:38:06:
Thanks for the reply Volker, yes, there is that :) Now to figure out how to include attachments in the email - if it's not one thing it's another!
Volker.Lipper@de.mecglobal.com wrote:
maybe a workaround is OTRS_CUSTOMER_EMAIL[16] and hope that no one writes mails with more than 100 lines.... ;-))
Li
otrs-bounces@otrs.org schrieb am 09.03.2006 23:03:24:
Hello all, I am running OTRS version 2.0.4 on a SuSE 10.0 box. I would like to include the full customer email in the en:Agent::NewTicket notification. I see where the notification references the OTRS_CUSTOMER_EMAIL[16] tag. In going through list archives, one suggestion I came across was to replace that tag with OTRS_CUSTOMER_EMAIL. However, doing that places the literal string OTRS_CUSTOMER_EMAIL in the notification instead of the full customer email. Is this bug and if so, does anyone know of a workaround?
Thanks in advance for any help,
--
___________________________________________ Mobeen Azhar Email: moby@pcsn.net mailto:moby@pcsn.net **PC.Solutions.Net** http://www.pcsn.net http://www.pcsn.net/ Voice: 281-880-0738, Fax: 281-587-0844 HP Partner, IBM Business Partner, Microsoft Certified Partner, Multitech Optimum Reseller, WYSE Authorized Winterm Partner
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