Re: [otrs] Your opinion about configuration ?

don't forget to give otrs-manager (www.tokaware.com) a chance.It produce a stat like this by default On Tue, Jun 23, 2009 at 8:47 PM, Michiel Beijen wrote:

Hi Jerome,

Actually, there is a German law that makes it illegal to track performance of your employees! At least not on a per-agent basis. That is why you can not select an agent (by default) in the Stats module.

If you don't have laws like that in France, feel free to set Stats::UseAgentElementInStats in Sysconfig and create your report.

Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Tue, Jun 23, 2009 at 17:21, wrote:

...

Hi everybody,

I need to produce stat from OTRS like this : number of ticket by queue

and

...

tech' by year (and order by tech').

At this moment, i configured otrs like this : Each queue is a category of software or hardware. For example, there is a queue for Microsoft Office 2003, one for OpenOffice, another for an account software version XX, etc.

I know how to produce stat that count number of ticket for a given period but I don't have tech !

Best regards

Jerome

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