Hi,
From http://doc.otrs.org/2.3/en/html/x1053.html , I understand one can use regexps to match incoming headers but I don't quite understand the line explaining how to use matched blocks :
" If you use RegExp, you also can use the matched value in() as [***] in 'Set' " Being used to Perl regexps, I was expecting to use $1, $2, .. $n to catch matched blocks: what's the correct OTRS config to do something like Match : Header 1 : From : (.*)@example.com Set : Header 1 : X-OTRS-Queue : $1 meaning if I get an email from foo@example.com, move it to queue "foo". Any other examples of using a matched block in Set appreciated. Thanks in advance. Nicolas SEIGNEURIN mailto:nicolas.seigneurin@cea.fr mailto:nicolas.seigneurin@cea.fr