============
$Self->{'Survey::NotificationBody'} = "Estimado Usuario,
Gracias por utilizar nuestros servicios. Ayudenos a mejorar nuestra atención
y nuestros servicios.
Por favor atienda la siguiente encuesta para el Sistema de Gestión Integrado
de la Universidad.
Related to this, can those of you with working surveys share what the correct trigger (SurveySendRequest) is? I can not get the system to send surveys at all.
This is what I see in sysconfig.
$Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} = { 'Event' => '(TicketStateUpdate|StateSet) ', 'Module' => 'Kernel::System::Ticket::Event::SurveySendRequest' }; $Self->{'Survey::SendNoSurveyRegExp'} = '(MAILER-DAEMON|abuse)@.+?\\..+?'; $Self->{'Survey::NotificationSender'} = 'otrs@eckerd.edu'; $Self->{'Survey::SendPeriod'} = '0.0001';
Aquiles Cohen wrote:
Hi,
It's any way that the send survey dont expire?. My users are receiving the surveys but they don´t do it inmediatily and the survey key expire
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
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-- +-----------------------------------------------------------------+ Walter R. Moore -- Sr. Systems Administrator, Eckerd College moorewr@eckerd.edu -- http://home.eckerd.edu/~moorewr
"It was glorious to see -- if your heart were iron, And you could keep from grieving at all the pain" - The Iliad (13.355)
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