Hi All, When I want to reply to a ticket I'm getting message: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue May 27 16:01:37 2008 Message: SMTP authentication failed! Enable debug for more info! Traceback (1348): Module: Kernel::System::Email::SMTP::Send (v1.14) Line: 77 Module: Kernel::System::Email::Send (v1.31.2.2) Line: 498 Module: Kernel::System::Ticket::Article::ArticleSend (v1.147.2.2) Line: 1610 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30.2.3) Line: 374 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::D_3a_otrs_bin_cgi_2dbin_index_2epl::ha ndler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 The username and password are correct - How can I enable this so called "debug" ? Any help would be appreaciated Thanks N Ramesh This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Any unauthorised review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.