Re: [otrs] Notification on ticket close?

Hi Arun, please try: Event: TicketStateUpdate Ticket Filter - State: closed . . . (depends on what you want to do) and the rest for Recipients and others as you like. Regards, Carlos García

On Jul 20, 2018, at 11:59 AM, Arun Venkataraman wrote:

Hello,

I have been trying, unsuccessfully, to obtain a notification from OTRS (v6.0.3 Free) when a ticket is closed. I do receive automatic notifications when a new ticket is created, pending reminders, etc.

I added a notification type in the Ticket Notification Management screen, and have tried various event triggers with filters etc to capture a "ticket close event".

All the standard notifications seem to use a "Notification**" event type, but I have not found the applicable event for closing a ticket.

Help appreciated, or let me know if this is the wrong approach.

Thanks, -arun -- Arun Venkataraman, Arecibo Observatory/HC3 Box 53995/Arecibo, PR 00612 arun@naic.edu --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs