Re: [otrs] Ticket owner set up automatically

Am 09.03.2011 04:08, schrieb Gerald Young:

When you create a ticket, if the Owner is -, which is default, it's the root@localhost Owner, and not locked.

Hi, which Version of OTRS you are working on?! On different machines 2.2.7, 2.4.9. 2.4.9, when you create a phone-ticket, the owner is always the agent who created the ticket! Owner is "-". The ticket is open and unlocked! If the tickets come by mail and were fetched over Postmaster.pl the owner is root@localhost.. Greets Thorsten

What version OTRS and do you have a specific config that assigns an owner?

On Tue, Mar 8, 2011 at 5:46 PM, Robert Poreba wrote:

...

Hi All,

When we create new Tickets, the Agent creating it becomes the Owner automatically.

Is there a way to disable this feature so the Ticket sits in the queue with blank owner until somebody picks it up?

I’ve checked google but no luck.

--

Kind Regards,

Robert

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