Please check out the MasterSlave package available in the repositories. http://www.youtube.com/watch?v=zkc_qTCSloo -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)http://www.otrs.com/en/news-and-press/news-details/article/translate-to-engl...and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Wed, Oct 21, 2009 at 9:43 AM, Kovacs Krisztian < kovacs.krisztian@generalmedia.hu> wrote:
Hhmmm ...
Can I reply to multiple tickets with 1 email that will sent out to multiple "customers" ? I thought that the "bulk action" is for me .... But now I see it doesn't ...
Thanks
Hi All!
The following error message is in the system log: error OTRS-CGI-10 Another Link already exists within the same type group!
What does it mean?
Maybe (!, because the agent notify me later) an agent want to answer to multiple tickets with the bulk action, and she says that no email was sent out. We have groups and subgroups ... Maybe is this the problem?
Thanks Krisz
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-- Best regards, Kovacs mailto:kovacs.krisztian@generalmedia.hu
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