it's dependant by your organization flows but they could be synthesized like
(IMO):
email ticket: it could be an address given to a still not well known
customer or extemporaneously ones
customer.pl(web): well know customers and/or clients
phone ticket: inbound request taken by phone by an agent or a newly created
ad hoc by the same actor
email ticket: outbound request - communication with the client
MV
On Wed, Mar 10, 2010 at 12:50 PM, manish ramteke wrote: Hi, Please help me with this. On Wed, Mar 10, 2010 at 1:11 PM, manish ramteke <
manish.s.ramteke@gmail.com> wrote: Hi, What are the use cases for which one should go for creating email ticket
on web interface
and not phone tickets or sending a mail. Thanks and Regards,
Manish Ramteke Regards,
Manish Ramteke ---------------------------------------------------------------------
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