You can allow to change status while composing Note.
Look at SysConfig for this option
On Thu, Dec 3, 2009 at 7:30 AM, Todd Backman
Is there a way to change the ticket state via the user interface? Initial state is new and I would like to be able to move a ticket into a queue and change it to open. Is this possible via the web interface?
Thanks again for a great ticket system!
- Todd
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-- regards, Mikhail