Hi Florian, Thanks for your reply. I am aware of that feature but I would like to have a specific template preset when I create a new note. Any idea? Regards, Rick From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Florian Edlhuber Sent: Dienstag, 26. April 2016 03:58 To: otrs@otrs.org Subject: Re: [otrs] Prefilled content with custom MenuModule not working anymore since OTRS 4 Hi, 22.04.2016 11:30 - Rick Heisterhagen schrieb:
I used to add custom menu buttons in
Frontend::Agent::Ticket::MenuModule to prefill AgentTicketNote since
OTRS 3.0 until 3.3 with URL encoded HTML content, the method is explained
here: http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/
I use this for new tickets only. For the note I use the OTRS5 integraded feature Template for notes. You create a template - type note and voila. You can use more than one :) best regards -- Florian