From: rod026@hotmail.com To: otrs@otrs.org Subject: RE: [otrs] Closed Notifications email error/bug? Date: Tue, 25 Mar 2008 20:31:39 +1100
Date: Tue, 25 Mar 2008 09:29:13 +0100 From: shawn.beasley@otrs.com To: otrs@otrs.org Subject: Re: [otrs] Closed Notifications email error/bug?
Hi Rod,
Hello,
I'm trying out OTRS and have ran into a problem.
Consider this scenario:
[...]
Customer receives an "Open ticket notice" ...good
I receive a reply from the contractor stating the job is done.
Contractor receives a "Thank you for your follow up notice" .. ok
I close the ticket
Contractor (bob at hotmail.com) receives the "Closed Successful notice" ... not good.
Customer (blah at foomail.com) doesn't receive the "Closed Successful notice" at all.
I would have thought the customer would receive the "Closed Successful notice", not the contractor. Is this a bug or should there be some setting so Sounds like a bug. Which version are you using?
-- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!
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Hi Shawn, It's version 2.2.2 I'll update to the latest version (2.2.5) and see how it goes. -Rod I've updated to 2.2.5 and unfortunately it's still doing it. at CarPoint.com.au It's simple! Sell your car for just $30 _________________________________________________________________ Get MOTORAZR MAXX V6 now $249 on Next G™ Pre-Paid http://clk.atdmt.com/OAT/go/nnmsntel0690000034oat/direct/01/