If my memory serves me right, i think that's pretty much the wording that the Exchange 5.5 IMC uses when it encounters a message with a charset it doesn't know. Would it by any chance be an Exchange server mailbox your OTRS install is accessing? -- /Sune -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: 20. maj 2008 16:01 To: 'User questions and discussions about OTRS.org' Subject: [otrs] Charset conflicts Hi. I'm taking over a test installation of OTRS running on Fedore Core. All tickets mailed to the system starts with this: "This message was written in a character set other than your own. If it is not displayed correctly, click here to open it in a new window." I have configured Thunderbird to send emain in iso-8859-1 format (which is default, I believe). I have tried to configure everything on the machine to be ISO-8859-1. Apache has 'AddDefaultCharset ISO-8859-1' /etc/sysconfig/i18n has 'LANG="en_US"' OTRS has DefaultCharset = 'iso-8859-1' Everything has been restarted (including the machine). What did I miss? -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/