Re: [otrs] Creating a template issue

Thanks Jerome for your quick response. I did those changes before posting this message but still not working. On Wed, Jun 17, 2009 at 11:13 AM, wrote:

Hi Carlos,

May be have you forgot to update your database ( table "theme") or you don't select your new theme in the user's preference ?

imo

best regards

Jerome

Carlos Lerzundy A Envoyé par : "User questions and discussions otrs-bounces@otrs about OTRS." .org cc

Objet 17/06/2009 17:01 Re: [otrs] Creating a template issue

Veuillez répondre à "User questions and discussions about OTRS."

Hi,

I created a new folder called "Company" inside /usr/share/otrs/Kernel/Output/HTML/ I changed text "Company Name" and "Logo" for a different one inside the file CustomerHeader.dtl but I am not able to see the changes in the webrowser.

I tried clearing the cache files and also closing and opening my firefox.

Any ideas?

Regards, Carlos

On Wed, Jun 17, 2009 at 10:16 AM, Carlos Lerzundy wrote: Thanks Leonardo, I was able to create the folder.

Regards, Carlos

On Tue, Jun 16, 2009 at 3:12 PM, Leonardo Certuche < leonardo.certuche@itcon-ltda.com> wrote: Hi,

On ubuntu, if you know root password the following command should work:

sudo mkdir /var/www/yourfolder

If you want your folder to be published, after creating all needed files in yourfolder, run the following command

sudo chown -R www-data:www-data /var/www/yourfolder

Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia

On Tue, Jun 16, 2009 at 12:54 PM, Carlos Lerzundy wrote: Hi Everyone, I followed the instructions on this website about creating your own theme http://doc.otrs.org/developer/2.0/en/html/c494.html

The thing is that the fist step states that I need to create a new folder inside /html/ but Ubuntu is not letting me do because these folders were created by the owner "www-data".

Does anyone knows why and how can I overcome this?

Thanks in advance, Carlos

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