You have to enable the feature that allows you to change the state of
tickets in various windows, such as the note window.
In sysconfig:
- navigate to: Frontend::Agent::Ticket::ViewNote
- look for the item, Ticket::Frontend::AgentTicketNote###State
- set it to *Yes*
Now, go to the closed ticket and click on note. In the note window, you
should see a pull-down window that will let you set the state to open.
On Mon, Apr 25, 2011 at 3:20 PM, Armando Irazabal
Hi Guys,
I need to know How to re-open closed tickets.
Any idea?
Regards,
Armando
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