Hi Joaquim, Is there any particular requirement for all your customers to be in a specific group? Personally I just have it so any legitimate AD user can be a customer. Check out your log file, it'll contain more useful information regarding what the issue is. Regards, David Joaquim Azevedo wrote:
/Hi,/
/I can't configure OTRS 2.4.2 (linux) to authenticate Customers from LDAP (Active Directory - windows 2008 server), I was configuring /but I still get this error/: "Identification incorrect your user or password was entered incorrect". My users are in several OU's but I created a group called otrs_C and use the following code in Kernel/Config.pm:/
########################################
# Customer Info from LDAP:
########################################
$Self->{CustomerUser} = {
Name => 'Active Directory',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => '172.16.11.32',
BaseDN => 'dc=arsalgarve,dc=local',
SSCOPE => 'sub',
UserDN => 'ad',
UserPw => 'adpass',
},
CustomerKey => 'sAMAccountName',
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
# [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
# [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
# [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
# [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
########################################
# Customer Authentication against LDAP #
########################################
$Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '172.161.11.32';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=arsalgarve, dc=local';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'ad';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'adpass';
$Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';
$Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'CN=otrs_C,CN=builtin,DC=arsalgarve,DC=local';
$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';
$Self->{'Customer::AuthModule::LDAP::Params'} = {
port => 3268,
timeout => 120,
async => 0,
#version => 3,
};
/ /
Thanks in advanced,
*Joaquim Azevedo*
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