Hi Thomas,
When the tickets are created by e-mail OTRS allow everyone mails and create
a tickets, don't validate if the customer exists on customers Admin or not.
The only way to edit the preferences is to add the customer information on
Admin>>Customer Users.
2011/11/2 Thomas Bouffon
Hi, I am new to OTRS, and after a lot of googling, I cannot find why what I'm trying to do does not work.
I have set up ticket creation through email via pop3. That works fine. But the customer created via this process does not apper in the main customers list, so I cannot edit its information.
What am I doing wrong ?
Thanks, Thomas
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