Hi, On 30.12.2009, at 11:01, Martignier, Philippe wrote:
Everything is in the subject … should you need to do filter that redirect tickets to certain queue is only possible with a queue of level 1 (meaning a “normal queue”). If you try to use a sub-queue (level 2 for example), it does not work.
could you send your configuration please? I tried that with OTRS 2.4.5 and OTRS::ITSM 1.3.2, both worked fine as expected. My configuration: Match => From : @ (counts for all incoming emails) Set => X-OTRS-Queue : Servicedesk::TEST Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!