Re: [otrs] New tickets -- only email or phone?

I agree that the phone ticket option is the most appropriate of what's there. Though I would prefer more options in this regard. I think a single 'new ticket' option that opens the ticket input form. Within that form there would then be a drop down for source that could be populated with user specific items which are added through the configuration. While by no means essential I wouldn't mind knowing how most people prefer to approach my IT team (a small 2 person outfit). Rory On 1 July 2011 18:40, Robert Woodworth wrote:

If someone walks up to me with something that needs a ticket, its almost indistinguishable from a phone call, so Id vote ****

for using the new phone call when someone tags me in a meeting, a hall, breakroom or corners me in my cube (grin)****

** **

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Friday, July 01, 2011 7:05 AM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] New tickets -- only email or phone?****

** **

:) I'm all about removing the choice myself. :) Using a phone ticket should be adequate for this purpose, don't you think?****

On Fri, Jul 1, 2011 at 9:31 AM, Charles wrote:****

Hello :-)

Sometimes tickets are initiated by a personal visit to our offices or in a meeting. The TICKETS drop down list includes "New email ticket" and New phone ticket". Can we extend the list?

Best

Charles --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****

** **

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs