If you mean locking of tickets when composing an answer then goto
admin>>sysconfig>>Ticket -> Frontend::Agent::Ticket::ViewCompose and change
the "Ticket::Frontend::AgentTicketCompose###RequiredLock:" from 'Yes' to
'No' .
If you mean you want to do it on complete system then go and serach all the
options inside admin>>sysconfig>>Ticket and disable them.
Good Luck
2008/5/27 Jamie Spence
Hey guys,
Quick question, apoligize if it sounds stupid:
How do you disable locking in OTRS?
Essentially we are using the system as a way to keep a "pool" of issues tracked not have them assigned to specific people. I know I can set them to automatically unlock after 1 min but that seems kind of kludgy.
Thanks in advance,
Jamie Spence VP Operations, July Systems
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