Re: [otrs] Ticket re-opened by system

Thanks but it's the same ticket. I close it and it's re-opened every night -------- Message original -------- *Sujet: *[INTERNET] Re: [otrs] Ticket re-opened by system *De : *Sujeeva Tissaarachchi *Pour : *User questions and discussions about OTRS. , pref-otrs@haute-garonne.gouv.fr *Date : *28/04/2016 09:39

There may be an email generated to OTRS with the same ticket number in subject. I think its possible to disable this feature in SysConfig Best Regards, Sujeeva Tissaarachchi

------------------------------------------------------------------------ *From:* claude *To:* User questions and discussions about OTRS. *Sent:* Thursday, 28 April 2016, 12:30 *Subject:* [otrs] Ticket re-opened by system

Hi,

For one ticket, every night it's re-open by system. I close it and then the next night, I have this lines are in history :

Lock Ticket verrouillé. - root@localhost mailto:root@localhost (Administrateur princ[..]) 26.04.2016 00:10:04 Misc Reset of unlock time. - root@localhost mailto:root@localhost (Administrateur princ[..]) 26.04.2016 00:10:04 StateUpdate Avant : "closed successful" Après : "open" - root@localhost mailto:root@localhost (Administrateur princ[..]) 26.04.2016 00:10:04

I do not know where to look If someone had an idea ?

Thanks and regards

Claude

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