Hi, This ist he procedure I took form y upgrade: I'v done a complete new installation of OTRS 2.1.1 on a new hardware (SUSE 9.3) Afterwards I copied back the database from 2.0.4 with cat ../../backup/master/DatabaseBackup.sql | mysql -uotrs -phot -hlocalhost otrs I upgraded the DB with cat /opt/otrs/scripts/DBUpdate-to-2.1.mysql.sql | mysql -p -f -u root otrs After that I started rcotrs start I loaded up zzzauto.pm And then installed the FAQ 1.0.6 Paket with AdminPackageManager My Result: I'v got all my config (pop, user, customer, groups, queues, etc...) BUT although I have a running FAQ package I have NO FAQ's !!! Help where are my FAQ's gone , that's the asset of our support !!! Regards Reinhard Travnicek mailto: reinhard.travnicek@x-tech.at