Hi Steve,
Did you try a search on the archive (like mail-archive.com/otrs@otrs.org)
for something like "multiple customer id"
Basically it is permitted but I've to refresh my mind too... ;)
HTH
MV
On Wed, May 19, 2010 at 9:16 PM, Steve Clark
Hello all,
I have installed OTRS 2.4.7 and have it functioning, but am perplexed on how to configure it for our environment.
We have many customers that each have many sites. Example: Company A HQ. Company A site 1. Company A site 2. Company A site 3. ... Company A site 300.
We want to keep tickets by each site but allow one user at Company A HQ to monitor all Tickets of Company A regardless of which site.
As I understand it when we add to the customer_company table the customer_id must be unique, and when we add to the customer_user the customer_id must match a customer_company.customer_id.
How can I setup a 1 customer_user to many customer_company entries, or do I need to look for a different TT system?
Thanks,
-- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com www.netwolves.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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