Hello,
I guess you could use procmail before delivering the message to OTRS,
there's an old thread that talks about the same topic:
http://www.mhonarc.org/archive/html/procmail/2001-02/msg00063.html
Another choice could be using postmaster filters
Regards,
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 2 August 2012 08:34, Stefano Ricci
hi to all.... i search a way to do this configuration in my sitauation...
in a previous configuration (only local database, no active directory for agents and customers) OTRS filter email from unknow customer... only if your email is in database the system open the ticket...
now i put in config.pm some code to verify the credentials of a customer in local database an more active directoris...
on web interface an unknow user can not login and open tickets, but if i send email from an unknow address the system read the email and open the tickets...
any idea?
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