Hello,
There are two kind of Generic Jobs: CLI based and DB based. If you check
your OTRS cronjobs, you'll find there two different entries:
*/20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null
*/10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null
So probably the only thing that you are missing is the "-c db" bit
On 25 December 2016 at 07:19, Ml Ml
Hello List,
i am running OTRS4 and i set up a Generic Agent in the Web GUI.
If i (dry) run this job in the Web Gui, it finds 10 Matching Tickets. If i run the following on the command line, it does not find any ticket match:
otrs:~# su - otrs otrs@otrs:~$ $HOME/bin/otrs.GenericAgent.pl Job: 'send escalation notifications' otrs@otrs:~$
Does someone have a hint/idea?
Thanks, Mario
p.s. Debug mode does not show much either:
otrs@otrs:~$ $HOME/bin/otrs.GenericAgent.pl -d Job: 'send escalation notifications' otrs@otrs:~$ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs