Or use Generic Agent.
On Tue, Jul 24, 2012 at 9:41 AM, Roy Kaldung
Am Jul 24, 2012 um 3:29 PM schrieb Stefano Ricci < stefano.ricci@riccimatic.com>:
it's possible to clear old ticket from database? if is possible, the list of tables that i have to clear.
for example, at the end of the year i create my macro statistics about the year and after a delete with a query the tickets from database... to start the new year with an empty history.. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
I suggest to use the API. There is a function for deleting tickets. My delete date is older than 3 years, I do it with a perl script.
Roy
-- Roy Kaldung e-mail: roy@kaldung.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs