I am using ORTS version 5 . Where agents are not part of any primary group. I too require to assign agents a primary group where roles and duties are as group policies . Pls confirm if the latest OTRS Version 7 have this features. Regards ( Arpita Barman) Senior Technical Director and HOD( Bhawan Network Coordination and NIC Service Desk) National Informatics Centre Ministry of Electronics and Information Technology A4B3 , NIC HQ, A-Block, C G O Complex ,Lodhi Road, New Delhi Contact no 24305400 , Mobile 9810218079 From: afm404@gmail.com To: otrs@lists.otrs.org Sent: Saturday, November 9, 2019 8:26:47 PM Subject: [otrs] LDAP Lookup for Ticket Content Hi All, I am looking for a very specific feature/plugin for LDAP lookup. If I understand correctly OTRS is using something like [ https://metacpan.org/pod/distribution/perl-ldap/lib/Net/LDAP.pod | https://metacpan.org/pod/distribution/perl-ldap/lib/Net/LDAP.pod ] for the LDAP auth ? Which seems to have the ability to meet my requirements. What I would like to do, is an ldap search to query the members of a Group. (Much like it already does for Customer or Agent auth.) I would like to list those members in a ticket, somehow and send them out as a notification. Would someone be able to help guide in me the right direction to solve this? Many thanks Ant. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs Disclaimer: This e-mail and its attachments may contain official Indian Government information. If you are not the intended recipient, please notify the sender immediately and delete this e-mail. Any dissemination or use of this information by a person other than the intended recipient is unauthorized. The responsibility lies with the recipient to check this email and any attachment for the presence of viruses.