Hi,
All is done in SysConfig, first look for freetext and define freetext and
freekeys, take note of the number you used (example freetext1) and then
search in sysconfig for Frontend::Agent::Ticket::ViewEmailNew and enable the
TicketFreeText (in this case 1), put 1 for optional and 2 for mandatory
Leonardo Certuche
On Wed, Feb 10, 2010 at 12:31 AM, manish ramteke wrote: Hi, Do any one have idea about how to add new field in ticket form.Any help is
appreciated. On Tue, Feb 9, 2010 at 10:42 AM, manish ramteke <
manish.s.ramteke@gmail.com> wrote: Hi, I am using OTRS 2.4.5 and I want to add a new field "Severity" in email
ticket form.
Can anyone guide me what changes do I need in configuration and database
in order to achieve this. Regards,
Manish Ramteke --
Regards,
Manish Ramteke
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