Re: [otrs] Remove the SLA field

Hi, On 08.06.2010, at 10:37, wrote:

Just wondered how you remove the SLA field from the customers when they are creating a ticket

If you have the Service-Feature enabled this is not possible in the current version of OTRS without modifications to CustomerTicketMessage.dtl. PS: This will be an config item in SysConfig with OTRS 3.0. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project