Hello, Michael.
AFAIK, it doesn't work exactly like you asked. However you can use Responses
for templating the answers. However, choosing a response and selecting a
queue are two manual actions.
Regards,
Anton.
2009/1/8 James, Michael
Hallo,
Based on Queue selection on the NewTicket Email form, is there a way to automatically populate the text field?
For example: I select the queue "Config" then the text "Please enter config details:" will be entered into the text field, but only for this queue.
Thanks in advance.
Mike
OTRS Version 2.2.5
openSUSE 10.2
Perl 5.8.8
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