Re: [otrs] Agent e-mail lookup when composing articles?

14 Jun 2013

      Hi Gerald, thanks for the hint, I was hoping in a simple boolean parameter
to enable :-)
Since we have a configuration with Agents in LDAP from AD and Customers in
OTRS MySQL Database, I think that I could use the multiple customer backend
feature of OTRS (as described here [1]) defining CustomerUser1 from the
current mysql and CustomerUser2 from AD via LDAP.
I'll do some tests.

Anyone has already implemented a configuration like this?

Thanks,
Luca

[1] http://doc.otrs.org/3.2/en/html/customer-user-backend.html

2013/6/12 Gerald Young 
...
add agents as customers.
On Wed, Jun 12, 2013 at 4:42 AM, Luca Maranzano  wrote:
...
Hello all,
when composing articles there is a nice autocompletion feature which
autocompletes e-mail addresses looking up from the Customer database.
Is there a way to enable lookup *also* from the Agent list database? It
shoudl be very helpful.
Thanks in advance.
Best regards,
Luca
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