Hi, I wanted to switch from using ArticleStorageDB to ArticleStorageFS to reduce the size of my Mysql database and support arbitrarily large e- mails. I follow the instructions and add the following to /etc/otrs/ Kernel/Config.pm: [...] $Self->{TicketStorageModule} = 'Kernel::System::Ticket::ArticleStorageDB'; [...] Then I try sending a large file and this appears in the syslog: Dec 4 13:23:13 xen1 OTRS-PM-10[20223]: [Error] [Kernel::System::Ticket::ArticleStorageDB::ArticleWritePlain][Line: 203]: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO article_plain (article_id, body, create_time, create_by, change_time, change_by) VALUES (4039, ?, current_timestamp, 1, current_timestamp, 1)' Dec 4 13:23:14 xen1 OTRS-PM-10[20223]: [Error] [Kernel::System::Ticket::ArticleStorageDB::ArticleWriteAttachment] [Line:265]: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO article_attachment (article_id, filename, content_type, content_size, content, create_time, create_by, change_time, change_by) VALUES (4039, '20081023.mp3', 'audio/mpeg\; name=20081023.mp3', '19000240', ?, current_timestamp, 1, current_timestamp, 1)' Any idea why ArticleStorageDB is still being used? I'm stumped. -Ari