hello Lars ,
Can u tell me how to enable add note option for customer as i have no
option in my zoom ticket veiw as to add a note
regards
shrikant
On Fri, Oct 29, 2010 at 10:32 PM, Lars Jørgensen
Hi Shrikant,
Tickets can never be edited. This is a good thing, because you don't want customers to change what they asked for and then call you and complain you didn't solve their problem correctly.
The customer will have to add a note to the ticket.
Customers can not change the queue, as far as I know. Only agents.
Lars
------------------------------ *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *shrikant k *Sent:* Friday, October 29, 2010 12:18 PM *To:* otrs@otrs.org *Subject:* [otrs] editing a ticket in customer interface
hello ,
can any one help in how to edit a already raised ticket in customer interface i just want to change the subject , say i want to add some information in subject or to change the que how to it can any one help me
regards shrikant
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