Re: [otrs] Reply with empty body

Forward or Communication/New Email might be of interest. On Mon, Jul 2, 2018 at 8:13 AM Sysadmin CAOS wrote:

Hello,

is there any way for configuring OTRS to reply a ticket with an email and, then, when "AgentTicketZoom" opens ticket, body appears empty, not with standard message and others appended messages? I always remove all "body mail" that appears in "AgentTicketZoom".

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