Re: [otrs] Subcategories in CI Modules

13 Nov 2009

      Oh yes, I understand ...

I've solved this issue with a new category and then I've linked them each
other ...  I know is not really the same thing but it is good to browse

On Fri, Nov 13, 2009 at 2:41 PM,  wrote:
...
Thats not what I´m looking for.
I´m looking for a way to create something like groups under a ConfigItem.
The ConfigItem is Software, there shoulb be a group called Manufacturer or
a group called Microsoft Office or Microsoft OS and when you click on that
group all CI´s should be listed which are in this group.
We have up to 50.000 licences for different softwares. So when I´m looking
for one specific licence I do not want to see all, just the groups where the
licences are lockated in. So it should work like a tree.
CI
- > Software
- > Microsoft Office
CI
- > Software
- > Microsoft OS
CI
- > Software
- > Adobe Creative Studio
etc.
I looking for a way to manage to build thing up to be like in my example.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
[image: Inactive hide details for Marco Vannini ---13.11.2009
14:20:08---example: in General Catalog Management I've defined a new]Marco
Vannini ---13.11.2009 14:20:08---example: in General Catalog Management I've
defined a new
From:
Marco Vannini 
To:
"User questions and discussions about OTRS." 
Date:
13.11.2009 14:20
Subject:
Re: [otrs] Subcategories in CI Modules
Sent by:
otrs-bounces@otrs.org
------------------------------
example:
in General Catalog Management I've defined a new *
ITSM::ConfigItem::LDAP::Type*
with value master or slave
the in config item management i've  defined something like:
*onfig Item Class:*LDAP *Version:*3 *Created by:*e-crippaf (Francesco
Crippa) *Created:*04/08/2009 11:33:13 *Definition:*[
{
        Key => 'Description',
        Name => 'Description',
        Searchable => 1,
        Input => {
            Type => 'TextArea',
        },
    },
{
        Key => 'Port',
        Name => 'Port',
        Searchable => 1,
        Input => {
            Type => 'Text',
},
    },
{
        Key => 'Type',
        Name => 'Type',
        Searchable => 1,
        Input => {
            Type => 'GeneralCatalog',
            Class => 'ITSM::ConfigItem::LDAP::Type',
            Required => 1,
},
    },
{
        Key => 'Start script',
        Name => 'Start script',
        Searchable => 0,
        Input => {
            Type => 'Text',
     Size => 100,
            MaxLength => 100,
            Required => 1,
        },
    },
{
        Key => 'Datafile dir',
        Name => 'Datafile dir',
        Searchable => 0,
        Input => {
            Type => 'Text',
     Size => 100,
            MaxLength => 100,
            Required => 1,
        },
    },
{
        Key => 'Note',
        Name => 'Note',
        Searchable => 1,
        Input => {
            Type => 'TextArea',
            Required => 1,
        },
        CountMin => 0,
        CountDefault => 0,
    },
]; On Fri, Nov 13, 2009 at 2:00 PM, <*MMoj@timocom.com* >
wrote:
Hello OTRS Mailinglist,
I need to create something like subcategories in the CI Module just
      like in the example. Maybe someone can help me with a way to do it or a work
      around
CI Module->Software->Manufacturer->Product
Software->Microsoft->Office
      Software->Microsoft->Operating System
      etc.
Is it possible to enabel a listing like this?
Mit freundlichen Grüßen / Kind regards
      Markus Moj
      IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
      In der Steele 2
      D-40599 Düsseldorf
      Tel: +49 211 88 26 80 14
      Fax: +49 211 88 26 70 14
      eMail: MMoj@TimoCom.com*
      **www.TimoCom.com* http://www.timocom.com/
      Geschäftsführer: Jens Thiermann, Gunther Matzaitis
      Amtsgericht Düsseldorf, HRB 34489
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