Hello,
with the new EmailParser.pm everything works perfect!
Thanks for your efforts and
by
Ralph
-----Ursprüngliche Nachricht-----
Von: Martin Edenhofer [mailto:martin@edenhofer.de]
Gesendet: Mittwoch, 25. September 2002 21:50
An: otrs@otrs.org
Betreff: Re: AW: [otrs] Special characters in the subject
Hi Ralph,
Quoting Ralph Müller
I did already open a ticket in the demo system. But the error does not appear there. I think, it is because of the status of the ticket. The ticket in trouble is set to the status 'waiting_for_customer' and if the customer replies to the appropriate mail, than a new ticket is open (but only if there are special characters in the subject).
No, the state is unimportant. This is a problem in the mail parsing stuff of PostMaster.pl (missing mime encode). A real Bug in 0.5 Beta7. :-/ I fixed this 1 weeks ago (did some performance improvements and more modularity). Anyway. Update Kernel/System/EmailParser.pm on your system (if you use 0.5 Beta7) and it should work. If not, it would be nice to have a new bug report in our http://bugs.otrs.org/ system (like Stefan said). It helps us. Thank you. :-)
Tschoe Ralph
PS: Sorry for the long delay. But I´m on vacation in Spain! :) Martin _______________________________________________ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs