28 May
2010
28 May
'10
1:13 a.m.
On 27.05.2010, at 07:19, Alejandra Piedra wrote:
Is it possible to get all attachments related to a certain ticket together?
Not with OTRS in the current state.
How can I track down every attachment if is not related or has any ID of the ticket?
You can’t, as attachments do belong to articles, not to tickets. What would you expect if you merge a ticket? Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project