Re: [otrs] Stats to report ticket-id and its description

From the Stats module you can click the "New" star icon and go through a four step process to define your own reports. I believe all of the fields by default, and any new ones defined can be selected as search criteria.

Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.burk@dornc.com

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Vijayan Thattai 8/10/2009 6:59 AM >>> Friends I am looking for stats in OTRS that can give me a list of all new /closed tickets with Ticket Id, and a brief description , title and owner of tickets ? Present reports only give me a total of new / closed tickets in a particular queue, however i need additional information such as who is the current owner / ticket description in the stats. This will be helpful for me during meetings where individual owners can get a print out of all the outstanding tickets they own .

Thanks in advance. vjn ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------