I recently downloaded OTRS to run a proof of concept for my company to see if this product is a good fit. I have a couple of questions: 1. How are tickets submitted into the system that I set up? I have configured the modules but do not see where a ticket can be submitted. 2. How do I add fields to the ticket for users to fill out when they are submitting a ticket? Thank you for your help, Tonee Porter ----------------------------------------- CONFIDENTIALITY NOTICE: This electronic message transmission is intended only for the person or the entity to which it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. If you have received this transmission, but are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this e-mail in error, please contact the sender of the e-mail and destroy the original message and all copies.