Is it possible to view a list of tickets in queueview in the same format as the customer view? ie Ticket# <http://pip.itd.rl.ac.uk/otrs/customer.pl?Action=CustomerTicketOverView&Sort By=Ticket&Order=Up&Limit=> U / <http://pip.itd.rl.ac.uk/otrs/customer.pl?Action=CustomerTicketOverView&Sort By=Ticket&Order=Down&Limit=> D Age <http://pip.itd.rl.ac.uk/otrs/customer.pl?Action=CustomerTicketOverView&Sort By=Age&Order=Up&Limit=> U / <http://pip.itd.rl.ac.uk/otrs/customer.pl?Action=CustomerTicketOverView&Sort By=Age&Order=Down&Limit=> D Subject State <http://pip.itd.rl.ac.uk/otrs/customer.pl?Action=CustomerTicketOverView&Sort By=State&Order=Up&Limit=> U / <http://pip.itd.rl.ac.uk/otrs/customer.pl?Action=CustomerTicketOverView&Sort By=State&Order=Down&Limit=> D Queue <http://pip.itd.rl.ac.uk/otrs/customer.pl?Action=CustomerTicketOverView&Sort By=Queue&Order=Up&Limit=> U / <http://pip.itd.rl.ac.uk/otrs/customer.pl?Action=CustomerTicketOverView&Sort By=Queue&Order=Down&Limit=> D Owner <http://pip.itd.rl.ac.uk/otrs/customer.pl?Action=CustomerTicketOverView&Sort By=Owner&Order=Up&Limit=> U / <http://pip.itd.rl.ac.uk/otrs/customer.pl?Action=CustomerTicketOverView&Sort By=Owner&Order=Down&Limit=> D http://pip.itd.rl.ac.uk/otrs/customer.pl?Action=CustomerZoom&TicketID=16 2003091010000021 2 days 1 hour Emailing: brightjiscmail.[..] new mailtalk::ne[..] root@localho[..] http://pip.itd.rl.ac.uk/otrs/customer.pl?Action=CustomerZoom&TicketID=15 2003091010000011 2 days 2 hours Emailing: msg00455.txt new mailtalk::ge[..] root@localho[..] http://pip.itd.rl.ac.uk/otrs/customer.pl?Action=CustomerZoom&TicketID=10 2003090810000098 3 days 23 hours test closed succe[..] JISCmail Philippa http://pip.itd.rl.ac.uk/otrs/customer.pl?Action=CustomerZoom&TicketID=9 2003090810000089 3 days 23 hours test open JISCmail::ne[..] Penny http://pip.itd.rl.ac.uk/otrs/customer.pl?Action=CustomerZoom&TicketID=8 2003090810000071 3 days 23 hours test new JISCmail::de[..] root@localho[..] Also, if this would be possible then an additional enhancement would be to add a check box at the beginning of each which allows you to select multiple tickets to modify, either close, forward to another queue, delete or whatever. Thanks Philippa Strange JISCmail helpdesk