Followup on previous query - I notice that the system messages I get for each message on my screen Doesn't restrict to just the queue's in "my queues" I get alerts for those I don't care about. Is this something due to being in the admin group? It doesn't make sense to fill my screen with information I can't use. I can't find the documentation on how and why these are generated and shown, Could someone point me in the right direction? How do I get rid/control of it? IE Most of these tickets are for queues I don't want to monitor at all (which them don't mention) [cid:image001.png@01CA3CF7.A833DBC0] : Ticket 2009092310000058: first response time is over (-23 hours 42 minutes / 09/23/2009 09:31)! http://helpdesk.mspot.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=4310 [cid:image001.png@01CA3CF7.A833DBC0] : Ticket 2009092310000021: first response time is over (-24 hour 43 minutes / 09/23/2009 08:30)! http://helpdesk.mspot.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=4307 [cid:image001.png@01CA3CF7.A833DBC0] : Ticket 2009092110000294: first response time is over (-61 hours 22 minutes / 09/21/2009 19:51)! http://helpdesk.mspot.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=4280 [cid:image001.png@01CA3CF7.A833DBC0] : Ticket 2009092110000276: first response time is over (-16 hours 5 minutes / 09/23/2009 17:08)! http://helpdesk.mspot.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=4278 [cid:image001.png@01CA3CF7.A833DBC0] : Ticket 2009092110000114: first response time is over (-71 hours 22 minutes / 09/21/2009 09:51)! http://helpdesk.mspot.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=4262 [cid:image001.png@01CA3CF7.A833DBC0] : Ticket 2009091810000139: first response time is over (-136 hours 22 minutes / 09/18/2009 16:51)! http://helpdesk.mspot.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=4198 [cid:image001.png@01CA3CF7.A833DBC0] : Ticket 2009091710000033: first response time is over (-168 hour 43 minutes / 09/17/2009 08:30)! http://helpdesk.mspot.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=4167 [cid:image001.png@01CA3CF7.A833DBC0] : Ticket 2009091610000133: first response time is over (-185 hours / 09/16/2009 16:13)! http://helpdesk.mspot.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=4160 - Sarah Baker Dir. of Ops, mSpot Inc. 650-321-7000
