On Wednesday, April 21, 2004 3:44 PM Stig Graasbøl Rasmussen <[EMAIL PROTECTED]> wrote:
I get the Error: No Permission! - message while clicking on an old ticket from the customer login "Ticket-Overview" screen. The ticket exists fine and can be accessed with no problems from the Agent screens.
Does the Customer have access to the queue the ticket is in? Robert Kehl
Yes I am pretty sure about that, the queue is my default queue used by all my customer users and they have no problems viewing their tickets and the user in question is a customer user with exactly the same properties/permissions as the others. Only difference I can think of is that the troubled tickets where created by an agent user - using 'Compose Email' with the customer user in question selected in the 'To'-field. Tickets created by the custermer user the normal way do not have the 'No Permission' problem. By the way is there a way (e.g. a database query) I can use to check which users have acces to which queues? Thanks Stig