Hello! I have worked with the OTRS about one month. I have one very strange problem, OTRS doesn't send a pending nor escalation notification when the ticket has reached it's time limit. However it sends a notification if somebody moves ticket into My Queue. Into the system log appears a note when the ticket move notification is send (Sent agent 'Move' notification to 'ekuivaniemi@bigdutchman.de'.) , but there appears no note about pending notification. Sometimes into the system log appears a this kind of note: "Can't find notification for Agent::PendingReminder and es, try it again with en!" , but not every time. I have tried to check all configurations, but I haven't found a solution. Thanks for your help! Esa Kuivaniemi BigDutchman +++ Besuchen Sie uns im Internet! Unter www.bigdutchman.de finden Sie wertvolle Informationen, hilfreiche Tipps und interessante Specials rund um die moderne Tierhaltung. +++ +++ Please visit our website at www.bigdutchman.com . You will find interesting information, helpful tips and specials you shouldn't miss. Bookmark it today! +++