[otrs] Database Migration otrs 1.3.2

7 Nov 2005

      Hiya,

We are running otrs 1.3.2 - Old I know.

I am tasked with building a staging environment to test both an upgrade and
the addition of a stats module.

While doing this I noticed that instead of our tickets being stored in a
MySQL database, they are all being stored in flat files in the /opt/otrs
directory.

It appears that the database is actually not being used and just contains
the default tables from a fresh otrs install.

Is it possible to import the tickets and other data into the database and
start using the database?

Warm Regards

Rachel Graves

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