Hi Guys I've just installed 1.3 beta 4 in anticipation of the bulk facility which we have long been waiting for!! I am using RedHat and MYSQL. Anyway I have two questions 1/ in system log I'm seeing the following Wed Sep 8 10:34:07 2004 error OTRS-CGI-10 Found no $QueueID for JISCmail! Wed Sep 8 10:34:07 2004 error OTRS-CGI-10 Found no $QueueID for Mailtalk! Wed Sep 8 10:34:07 2004 error OTRS-CGI-10 Found no $QueueID for JISCmail::thanks! Wed Sep 8 10:34:07 2004 error OTRS-CGI-10 Found no $QueueID for Mailtalk::newlist! Wed Sep 8 10:34:07 2004 error OTRS-CGI-10 Found no $QueueID for JISCmail! Wed Sep 8 10:34:07 2004 error OTRS-CGI-10 Found no $QueueID for Mailtalk! Wed Sep 8 10:34:07 2004 error OTRS-CGI-10 Found no $QueueID for JISCmail! Wed Sep 8 10:34:07 2004 error OTRS-CGI-10 Found no $QueueID for JISCmail::general! 2/ when I click on bulk facility I get Forbidden You don't have permission to access /otrs/ on this server. Any tips, pointers or solutions would be greatfully received. Thanks Philippa Strange