If katie and james are with the same companyid they are able to see company
ticket. Then you must be sure to populate correct companyid for ticket
comings from both (X-OTRS-CustomerNo in postmaster filter)
On Tue, Oct 27, 2009 at 10:06 AM, Sarper SARIDAL
Hi all,
I have a question in mind..
For example lets say that i have these customers :
1. katieblack@company.org : Company : STARGMBH 2. jameswhite@company.org : Company : STARGMBH 3. markyellow@company.org : Company : WORLD CO.
For the first 2 customers which are from the same company STARGMBH is it possible for katie to see james tickets and james for katie.
So if one is out of the company for travel the other can track the records.
If there is no such a functionality in the future to have something like this will be great.
Thanks & Regards,
Sarper
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