26 May
2010
26 May
'10
1:31 a.m.
Hi, First of all, we do not recommend to have a per-Agent-one-Queue concept, but this is Off-Topic here. On 25.05.2010, at 17:07, TechFan wrote:
That is what a am starting with. . .but was really hoping to find some documentation to help me understand all this. . .
I am afraid there is none yet. While I still really like the Statistic Module in OTRS it might be easier for some cases to use external reporting suites like Crystal Reports. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project