Try:
SysConfig -> Ticket -> Core::Ticket -> Ticket::SubjectSize
Steve
On 9 November 2011 13:42, Sune T. Tougaard
Hi all,****
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Instead of trying to educate all of my users, I’d like to increase the size of the “Subject” field in the OTRS interface.****
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Meaning: I’d like to make sure that no matter how the ticket is created, I’m able to see the full subject in the agent/customer interface.****
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I think I found some articles for earlier version describing how to create a new theme, I think, to allow for larger subject lengths.****
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I’m guessing I’m missing an option somewhere. Can anyone point me in the right direction?****
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Thanks.****
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-- ****
/Sune T.****
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