12 Mar
2008
12 Mar
'08
2:27 p.m.
Generically... NEW -- just in from customer, not been acted upon OPEN -- ticket is still being worked, some action has been taken _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of BCWINFO Sent: Wednesday, March 12, 2008 9:16 AM To: User questions and discussions about OTRS.org Subject: [otrs] What is the difference between OPEN and NEW state? ???